• Microsoft & Xbox

  Microsoft & Xbox Tech Support & Returns Info

  Posted by teedog on December 15, 2022 at 3:56 pm

  Microsoft Warranty Page:  Hardware warranty and services (microsoft.com)

  Instructions To Start Warranty – RMA Repair:  Check your Microsoft warranty and create service orders – Microsoft Support

  Microsoft Contact Page:  Contact Us – Microsoft Support

  Xbox Support page – Web Chat & Phone Support:  Contact us | Xbox Support

  Notes:  Microsoft Warranty repair and RMAs require you to register the device/product with your Microsoft account.  Once the device/product is registered, you are given the option to “Start order”.  You will be asked a series of questions to help identify next steps. 

  Request Repair Steps:

  1. Create a Microsoft account at http://www.microsoft.com and sign in.  
  2. Go to Hardware warranty and services (microsoft.com) and click on “Check Warranty Status”.  This will take you to a list of devices attached to your Microsoft account.  If you have logged into your device or product with your microsoft account before, your product should be listed.  If not, on the top of the page click “Register your device”.
  3. Find your device and click the Register button, if your device hasn’t been registered already.  Then click on the “Info & support” menu for your device.
  4. To start a service ticket for your device, click on “Start order” and follow the prompts.

  Request Online Support:

  1. Create a Microsoft account at http://www.microsoft.com and sign in.
  2. Go to Contact Us – Microsoft Support and choose your microsoft product from the available options and follow the prompts. (for Surface products go here Surface help & learning (microsoft.com))

   

  Last Updated: 12/15/2022

  teedog replied 2 years ago 1 Member · 0 Replies

  • information
  • Microsoft
  • process
  • returns
  • RMA
  • support
  • Xbox
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